FAQ's

What is your jewellery made from?

All of our jewellery at Isle of Mae is crafted using high-quality 14K gold-filled materials, which are water and tarnish-resistant.

However, we recommend wearing your pieces with care to ensure their longevity.

Read our 'Care Instructions' for more details.

What is your return policy?

We offer a 30-day return policy for exchanges or store credit. Please ensure that the item is in its original packaging. Customers are responsible for return shipping fees. Please note that earrings cannot be returned due to sanitary reasons.

For our full Returns Policy, click here.

How long will shipping take?

Once your piece is crafted (which can take up to 4 weeks), we then ship all orders via Australia Post. Standard shipping typically takes 3-6 business days, while express shipping typically takes 2-4 business days.

Local Delivery can vary from 2- 4 business days.

If you need your order by a specific date, please inform us at the checkout or send us a follow up email at isleofmaejewellery@gmail.com.

To see our Shipping Policy, click here.

Are all pieces handmade?

Each pearl piece is lovingly handcrafted by Founder Liv in the studio, while our gold-filled chains and components are carefully sourced to complete the designs.

What is your packaging like?

Your jewellery will arrive in luxurious packaging—a white magnetic-close box with a textured white gift bag, perfect for gifting or storing your new pieces.