Privacy Policy

Effective Date: 29/03/25
 Isle of Mae ("we", "us" or "our") is committed to protecting your privacy as a valued customer or visitor of our website. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and this Privacy Policy explains how we collect, use, disclose and store your personal information.

By visiting our website www.isleofmae.com.au or interacting with us (including placing an order, signing up for marketing, or contacting us), you agree to the terms of this Privacy Policy.

1. What personal information do we collect?

The types of personal information we may collect include:

  • Your name
  • Email address
  • Mailing address and delivery details
  • Phone number
  • Date of birth (if provided)
  • Payment details (via third-party processors)
  • IP address and device/browser information
  • Social media usernames (if interacting via platforms or tagging us)
  • Any information you submit via customer support, contact forms or promotions

2. How do we collect your personal information?

We may collect your information in a number of ways, including:

  • When you place an order through our website
  • When you create an account or subscribe to our mailing list
  • When you enter a competition, respond to a survey, or complete a form
  • When you interact with us via social media
  • When you contact us directly (email, phone or chat)
  • When you browse or visit our website (via cookies and analytics tools)

3. Why do we collect your personal information?

We collect and use your personal information for purposes including:

  • To process and deliver your orders
  • To communicate with you about your order or account
  • To send you marketing and promotional messages (if you have opted in
  • To personalise your experience and recommend relevant products
  • To improve our website, services and customer support
  • To comply with legal obligations or resolve disputes

    You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

4. How do we store and protect your personal information?

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This includes:

  • Secure data storage platforms
  • Restricted access to personal data
  • Secure payment processing via trusted third-party gateways (e.g. Shopify, PayPal, Afterpay)

We do not store your full credit card information. All payment details are handled through secure external processors.

5. Disclosure of your personal information

We may disclose your personal information:

  • To our trusted service providers who assist us in operating our website, fulfilling orders, or conducting business (e.g. payment gateways, couriers, email platforms)
  • To comply with legal requirements or government requests
  • If our business undergoes a restructure or sale
  • With your consent or at your direction

We will never sell your personal data to third parties.

6. Cookies, Meta Pixel and Website Analytics

We use cookies and similar technologies, including the Meta Pixel, to help us understand how visitors use our website and to improve your experience. These technologies allow us to:

  • Track visits and interactions on our website
  • Deliver targeted advertisements on platforms such as Facebook and Instagram
  • Measure the effectiveness of our marketing campaigns
  • Build audience segments based on browsing behavior

By using our website, you consent to our use of cookies and tracking technologies, including the Meta Pixel, for the purposes outlined above.

You can manage your cookie preferences through your browser settings. To opt out of Meta Pixel tracking and Facebook retargeting, you can adjust your ad preferences in your Facebook account settings or visit https://www.youronlinechoices.com (for users in Australia and the EU).

7. Overseas disclosures

Some of our third-party service providers may store or process data outside of Australia. Where this occurs, we ensure appropriate safeguards are in place and providers comply with applicable privacy obligations.

8. Accessing and correcting your personal information

You may request access to or correction of your personal information at any time by contacting us at the details below. We will take reasonable steps to respond to such requests promptly.

9. Your rights and choices

You may:

  • Opt out of marketing emails via the unsubscribe link or by contacting us
  • Disable cookies in your browser
  • Request access or correction of your personal data
  • Lodge a complaint if you believe your privacy has been breached

10. How to contact us

If you have any questions about this Privacy Policy, would like to access your data, or lodge a privacy complaint, please contact us at:

Isle of Mae
 Email: hello@isleofmae.com.au
Website: www.isleofmae.com.au

We will respond to all privacy-related queries within a reasonable timeframe.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend you review this page regularly to stay informed.